Rogers issues apology after hundreds of phone calls redirected to 9-1-1

Rogers is apologizing to its customers in B.C. after a technical glitch inadvertently directed hundreds of phone calls to 9-1-1 dispatchers.

E-Comm says it received more than 500 calls in the two-hour span on Tuesday night, which is a significant jump from the normal 260.

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Many people thought they were calling family and friends, but instead were somehow directed to 9-1-1 dispatchers.

Rogers is blaming the glitch on an outside vendor who was updating a piece of equipment at the time.