As the 2025 tax season approaches, the Canada Revenue Agency has refreshed its website to make it easier for Canadians to sign in to their online accounts.
The CRA said in a news release on Wednesday that it has “simplified its sign-in process, making it easier to access the My Account, My Business Account, and Represent a Client portals with a single sign in.”
“We are prioritizing improvements to our digital services to make it easier to self-serve, while ensuring services are secure, efficient, and responsive to the needs of Canadians,” the federal tax agency said.
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CRA account holders can now access all services in My Account, My Business Account, and Represent a Client with one click as opposed to signing in separately, which was the case before.
Users can sign-in with their existing username and password and don’t have to register again, CRA says.
The agency adds that “this new sign-in process is safe and secure.”
Canadians can start filing their 2024 tax returns online on Feb. 24 and the deadline to do so is April 30.
The federal government is pushing ahead on automatic tax filing, with a national pilot program expected to continue this year.
The CRA is planning to increase its invites for the SimpleFile by Phone service to two million Canadians total — up from 1.5 million — so they can file their taxes automatically for the 2025 season.
Several changes that went into effect as early as Jan. 1 could affect people’s pocketbooks and how they file tax returns.
Read more here about what changes to expect this tax season.
I am still experiencing problems accessing our CRA accounts for these past few years. I set up accounts for both myself and my wife. In the following year we were locked out because we didn’t use it for more than a year.
I began trying again to gain access. I got Error codes then tried phoning. Waited long time to get through. Finally, got codes sent by mail but only for myself. Still stuck trying to get my wife online.
We have set up ids, password and set up 5 answers to security questions. Tried to get back in for her account. Error codes Phone call is at 45 minute wait time.
I cannot believe how much time I have wasted trying to set up accounts over these past YEARS. I login. Website jumps out so I begin again. Enter details, past tax amounts from line 15000 and line 11400, get texts sent and get Error codes. Worst websites and security ever.
My bank handles problems like this fairly quickly. CRA locks up so easily. I don’t know what my status is with CRA account. Waste my time for many hours.